It is our policy to ship your items as quickly as possible. Orders placed by 12 pm mountain time will typically ship within 24 hours, however, some items can take up to 72 hours to ship. We do not process shipments on Saturdays, Sundays or holidays.
Items ordered together may not ship together and may not ship on the same day. If your order includes in stock AND special order items you may receive it in multiple shipments. Additionally, some items may ship directly from the manufacturer, while others ship from our warehouse. Please note that while an order may be fulfilled in multiple shipments, shipping is charged only once per order, not per item.
Shipping Time Estimates
We use Canada Post Expedited Parcel as our primary method of shipping but shipping via FedEx or UPS is also available. Shipping times may vary depending on location and whether the item is in stock or special order. Our shipping rates are calculated based on actual shipping rates from Canada Post, FedEx and UPS.
In Stock Items
Deliveries to major centers within Canada by Canada Post Expedited Parcel are usually:
- Local - 1 business day
- Regional - 1 to 3 business days
- National - 2 to 7 business days
Deliveries to major centers within the continental United States by Canada Post Expedited Parcel:
- 6 to 12 business days but please allow extra time for allow for customs clearance
Please Note:
- If delivery of a package is refused or returned for delivery failure Trove Kids Inc./TroveKids.com reserves the right to charge the customer for all subsequent shipping charges incurred.
- Statutory holidays may add an extra day to delivery times.
- Deliveries are made on business days, Monday to Friday, excluding published holidays.
Local Pick up
We offer the option of free local pick up. Customers have an option to pick up orders at a Sherwood Park or west end location. If you will be visiting the Edmonton area and would like to arrange pick up we will be more than happy to refund your shipping costs. Please contact for more information.
Special Orders Items:
Although some special order items are in stock items and available for immediate shipping from the manufacturer, we cannot guarantee that the item will always be available without delay. We will notify you promptly if shipping delays are expected. We recommend purchasing early to ensure a timely delivery.
Shipping Outside of North America
If your desired shipping destination is not within Canada or the continental United States, please contact us and we will do our best to assist you with shipping times.
Overnight Shipping
Overnight shipping may be available on some items. Please contact us if you require overnight or other expedited shipping not optioned on our site.
Customs & Duties
Your order may be subject to duties and taxes charged by the destination country. Trove Kids Inc./TroveKids.com is not responsible for the collection or payment of destination duties or taxes and is the responsibility of the receiver. We cannot predict charges as they vary from country to country. For more information on your country's customs policy, please contact your local customs office or contact us and we will do our best to answer your questions.
Product Availability
While we strive to maintain an accurate inventory count, errors can and sometimes do occur. If you purchase an item that is out of stock, we will notify you as soon as possible. At that time you will be given the option of canceling or modifying your order, or accepting delivery when the item comes back in stock (if applicable).
Shipping Materials
Whenever possible we will reuse packing materials and boxes. As a result, the outer box of your shipment may contain logos and markings. We have been lucky to have been gifted a large amount of used packing peanuts. We may use these peanuts in packaging your order but rest assured we are reusing these materials instead of sending them to the landfill and we hope you will too.
Tracking your Package
When we ship your package, you will receive an email with a link you can follow to track the status of your package.